Returns & Exchanges

At BRAINGAIN we want you to be 100% happy with your order but we understand people sometimes change their mind. If you would like to request a refund or exchange, please contact us within 14 days of receiving your order so we can make it right.

Please keep your original packaging as items must be returned in their original condition. As our items are heavy goods, the packaging we provide gives our products the best chance of being kept safe in transit and reaching back to us in good condition. Sending back without original packaging will be charged at £15 per box.

You are responsible for paying for your own shipping for returning your item/s. We will book this in for you and will be determined depending on the product purchased. Furthermore, your original shipping costs are non-refundable and this will be deducted from the original payment. Please be advised that you will also be charged a £15 administration fee which includes labour and inspection costs.

We have business rates with our couriers and we get good shipping rates for the heavy goods that we send out daily. However should you wish to use your own courier, we would recommend you to use a trackable shipping service as we are not able to issue a refund until we have received your items.